Client Portal
Manage your CIFAS marker removal easily.
Welcome back to , Cifas Marker Support!
As a visitor, you can easily create a support ticket by sharing your issue details.
Have an issue?
Our support team is here to help. Create a new ticket to get started.
Create New Ticket
Check Ticket Status
Enter your information to check the status of your existing ticket.
Check Ticket StatusClient Portal Usage
How to use Cifas Marker Portal.
We provide updates whenever there is a meaningful development in your case, such as a response from a bank, CIFAS, or the Ombudsman, or when further information is required from you.
If you have not received an update, this usually means your case is progressing as expected and we are awaiting a third-party response.
If you have no new documents or information, there is no need to submit a ticket.
We will contact you through the portal if anything further is required from you at any stage of the process.
All case-related communication must be handled through this portal.
This ensures your information remains secure and allows your assigned caseworker to keep a complete and accurate record of your case. We do not provide case updates by social media or informal messaging.
Many stages of the CIFAS marker removal process involve waiting for responses from banks, CIFAS, or the Financial Ombudsman. These organisations operate to their own statutory timelines.
During this period, your case remains active and monitored, even if there are no immediate updates to share.
If you have an additional CIFAS marker issued by a different organisation, this will usually require a separate assessment.
Please complete a new assessment for your marker and once approved, we will add it to your account.
