Privacy Policy
How we collect, use, and protect your personal data.
1. Who We Are
CIFAS Marker Removal UK provides administrative and representational support for CIFAS fraud marker complaints. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website and services.
2. What Data We Collect
We may collect and process the following personal data:
- Name, email address, and contact details provided during assessment or enquiry
- Details of your CIFAS marker including marker type, filing institution, and case circumstances
- Documents you provide including CIFAS reports, complaint responses, and supporting evidence
- Payment information processed through our secure payment provider
- Technical data including IP address, browser type, and usage patterns collected through cookies
3. How We Use Your Data
We use your personal data for the following purposes:
- To assess your case and provide our complaint support service
- To prepare complaint documents and correspondence
- To communicate with you about your case and our service
- To process payments
- To improve our website and service based on aggregated usage data
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: Processing necessary for the performance of our service agreement with you
- Legitimate interest: Processing necessary for our legitimate interests in operating and improving our service
- Consent: Where you have given specific consent, for example for marketing communications
5. Data Sharing
We do not sell your personal data. We may share your data with:
- The filing institution, CIFAS, the Financial Ombudsman Service, or the ICO as part of your complaint (with your authority)
- Our secure payment processor for payment transactions
- Service providers who assist in operating our website and service, under appropriate data processing agreements
6. Data Retention
We retain your personal data for as long as necessary to provide our service and for a reasonable period afterwards for record keeping and legal compliance. Case files are typically retained for 6 years after the conclusion of your case.
7. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data in certain circumstances
- Object to processing based on legitimate interest
- Request restriction of processing
- Data portability
- Complain to the Information Commissioner's Office (ICO)
8. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. All data transmission is encrypted using industry-standard protocols.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact
For any data protection enquiries or to exercise your rights, please contact us at privacy@cifasmarker.org.uk.
Last updated: March 2026