Terms and Conditions

1. About Our Service

CIFAS Marker Removal UK provides administrative and representational support for individuals who wish to challenge a CIFAS fraud marker. We prepare complaint documents, evidence summaries, and escalation materials through the recognised complaints process.

2. Not a Law Firm

CIFAS Marker Removal UK is not a law firm and does not provide legal advice. Our service involves preparing and managing complaints in an administrative capacity. We do not hold ourselves out as solicitors, barristers, or legal advisers. Where legal representation is required, we recommend consulting a qualified solicitor.

3. No Guarantee of Outcomes

We do not guarantee that any CIFAS marker will be removed, amended, or that any complaint will be upheld. Outcomes depend on the individual circumstances of each case, the evidence available, and the decisions of the organisations and bodies involved. We provide professional support to present your case as effectively as possible through the recognised process.

4. Administrative Support

Our service is limited to administrative support including: case assessment, document preparation, complaint drafting, evidence organisation, and escalation management. We act on your instructions and with your authority when corresponding with organisations on your behalf.

5. Client Responsibilities

You are responsible for providing accurate and truthful information about your case. You must inform us of any material changes to your circumstances. You are responsible for reviewing all documents we prepare before they are submitted.

6. Pricing and Payment

Pricing is confirmed before any work begins. Payment is required before document preparation commences. Hardship and reduced-rate options are available and assessed on a case-by-case basis.

7. Data Protection

We process your personal data in accordance with our Privacy Policy and applicable UK data protection law including the UK GDPR and Data Protection Act 2018. We only collect and process data that is necessary for the provision of our service.

8. Limitation of Liability

To the fullest extent permitted by law, CIFAS Marker Removal UK shall not be liable for any indirect, incidental, or consequential losses arising from the use of our service. Our liability is limited to the fees paid for the service in question.

9. Cancellation

You may cancel your instruction at any time by contacting us. If work has not yet commenced, a full refund will be provided. If work has commenced, any refund will be assessed on a proportional basis.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or our service will be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: March 2026