Aldermore Hospital Patient Identity Theft CIFAS Marker Removal
Hospital patient identity theft — Misuse of Facility marker filed by Aldermore. Removed in 6 weeks.
How Aldermore files CIFAS markers for identity theft cases
Our client's identity was stolen while they were a patient in hospital — a period when they were particularly vulnerable and unable to monitor their finances. The identity thief used the client's details to open or misuse an Aldermore account. Aldermore filed a Misuse of Facility marker against the client without investigating whether the account activity was conducted by the actual account holder.
What the CIFAS report showed about this Aldermore marker
The report confirmed Misuse of Facility filed by Aldermore Bank PLC. Our OCR analysis identified that the filing coincided with the client's hospitalisation — they could not have been conducting the activity attributed to them. This was a clear case of identity theft during a period of extreme vulnerability.
How we challenged this Aldermore identity theft CIFAS marker
The system generated a complaint demonstrating that the client was in hospital during the period of the alleged misuse. The complaint included medical evidence, argued that the client was a victim of identity theft, and cited UK GDPR accuracy requirements. The vulnerability of a hospital patient was highlighted as an aggravating factor.
How this Aldermore identity theft CIFAS marker was removed
Aldermore investigated the timeline and accepted that the client could not have been responsible for the activity. The marker was removed within six weeks.
Start your identity theft CIFAS marker removal
If your identity was stolen — especially during a period of vulnerability — and a CIFAS marker was filed, the marker should be removed. Upload your CIFAS report and start your case today.