Barclays Phone Scam Fraud Prevention Impersonation CIFAS Marker Removal
Phone scam fraud prevention impersonation — Misuse of Facility marker filed by Barclays. Removed in 5 weeks.
How Barclays files CIFAS markers for fraud prevention impersonation scams
Our client received a phone call from someone claiming to be from Barclays' fraud prevention team. The caller knew the client's name, account details, and recent transactions — making the call appear genuine. The caller instructed the client to move money to a 'safe account' and make specific transfers. The client followed the instructions, believing they were protecting their money. Barclays later filed a Misuse of Facility marker.
What the CIFAS report showed about this Barclays marker
The report confirmed Misuse of Facility filed by Barclays Bank UK PLC. Our OCR analysis showed the filing was based on the transfers the client made under the scammer's instruction. The report did not acknowledge that the client was a victim of a sophisticated impersonation scam where the scammer posed as Barclays' own fraud team.
How we challenged this Barclays phone scam CIFAS marker
The AI drafted a complaint arguing that the client was a victim of an authorised push payment (APP) scam where the scammer impersonated Barclays. The complaint highlighted that the client acted on what they believed were genuine instructions from their own bank. The CRM Code, FCA guidance on APP fraud, and UK GDPR accuracy arguments all supported the case.
How this Barclays phone scam CIFAS marker was removed
Barclays reviewed the complaint and accepted that the client was an APP fraud victim who had been impersonated. The marker was removed within five weeks.
Start your phone scam CIFAS marker removal
If you were tricked by a phone call from someone impersonating your bank and a CIFAS marker was filed, the marker may be challengeable. Upload your CIFAS report and start your case today.