SumUp Forgotten Merchant Account CIFAS Marker Removal
Forgotten merchant account flagged — Misuse of Facility marker filed by SumUp. Removed in 4 weeks.
How SumUp files CIFAS markers for dormant merchant accounts
Our client had set up a SumUp merchant account for a small business that they subsequently closed. They forgot about the SumUp account, which remained active. Activity appeared on the dormant account — either through an error or unauthorised access — and SumUp filed a Misuse of Facility marker against the client. The client had no knowledge of the activity on an account they had forgotten about.
What the CIFAS report showed about this SumUp marker
The report confirmed Misuse of Facility filed by SumUp Limited. Our OCR analysis identified that the activity occurred on an account the client had not actively used. The filing assumed the client was responsible for activity on an account they had forgotten existed.
How we challenged this SumUp forgotten account CIFAS marker
The system drafted a complaint arguing that the client had not used the account and was not responsible for the flagged activity. The complaint highlighted that SumUp had not verified whether the client was actually conducting the transactions and that the marker was inaccurate under UK GDPR.
How this SumUp forgotten account CIFAS marker was removed
SumUp investigated and accepted that the client had not been actively using the account. The marker was removed within four weeks.
Start your forgotten merchant account CIFAS marker removal
If a CIFAS marker was filed on a merchant account you had forgotten about, the marker may be challengeable. Upload your CIFAS report and start your case today.