Misuse of Facility
A Misuse of Facility marker usually means an organisation believes your own account or facility was used in suspicious or fraudulent activity, such as receiving or moving suspicious funds.
Use this guide if the wording in your CIFAS report or member correspondence points to misuse of facility. The aim is to understand what is being alleged before deciding how to frame the complaint.
About Misuse of Facility
A Misuse of Facility marker usually means an organisation believes your own account or facility was used in suspicious or fraudulent activity, such as receiving or moving suspicious funds.
Common subtypes
What we look at
When reviewing a Misuse of Facility case, the useful questions usually centre on the following areas:
- Whether third parties were involved
- Whether you were pressured, deceived, or vulnerable
- Whether the activity related to crypto or trading
- Whether the bank provided real evidence of dishonesty
- Whether this is actually a civil or commercial dispute
Have a Misuse of Facility marker?
Use the assessment to identify the complaint stage, organise the chronology, and decide which documents matter most.
Start Your Assessment