How to Contact CIFAS
CIFAS can be contacted for subject access requests, complaints about members, and general enquiries. This guide provides the correct contact details and explains which route to use depending on your situation.
How to Contact CIFAS
CIFAS can be contacted for subject access requests, complaints about members, and general enquiries. This guide provides the correct contact details and explains which route to use depending on your situation.
Contact routes
CIFAS can be contacted through several channels depending on your needs. Choosing the right route ensures your request is handled correctly and promptly.
Subject Access Requests
To find out what data CIFAS holds about you on the NFD, submit a Subject Access Request through the CIFAS website. They must respond within 30 calendar days.
Complaints about members
If you believe a CIFAS member has breached filing standards, you can complain to CIFAS about their member's conduct. This is separate from complaining to the member directly — it asks CIFAS to investigate whether their member followed the rules.
General enquiries
For general questions about CIFAS markers, the NFD, or the complaint process, CIFAS can be contacted through their website. Note that CIFAS cannot remove markers directly — only the filing member can do that. But CIFAS can investigate member conduct and put pressure on the member to review the case.
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