A clear explanation of the complaint process, from your first assessment to marker removal.
How it works
CIFAS cases evolve. Each time the institution responds, you need the right next document. Our AI drafts it. You send it. Subscription because disputes take time — the faster it resolves, the less you pay.
Our AI assistant guides you from the moment you upload your CIFAS report. It analyses your documents, asks the right questions about your situation, and helps you understand exactly what your marker means and what to do next.
You start by completing our online assessment. This asks about the type of marker, the institution that placed it, the circumstances, and any evidence you already have. Based on your answers, we assess the strength of your case and recommend the appropriate service.
We prepare the relevant complaint documents for your case. This may include an initial complaint letter, a Subject Access Request, or a rebuttal if you have already received a response. Each document is structured to address the specific grounds and evidence relevant to your marker type.
Depending on your package, you either submit the complaint yourself using our instructions. The system drafts the documents, you submit behalf. You receive clear instructions on how and where to submit, what to keep as proof, and what to expect next.
The organisation has up to 8 weeks to investigate and provide a final response. If the complaint is upheld, the marker is removed. If not, we assess whether escalation to CIFAS, the Financial Ombudsman Service, or the ICO is appropriate and prepare the necessary documents.
Escalation map
Most CIFAS cases require more than one step. The system supports you through each stage with the right document and the right arguments at the right time.
The AI drafts a structured complaint with UK GDPR accuracy arguments, standard of proof challenges, and submission instructions. You send it to the institution.
If the issuer rejects, the system drafts your CIFAS complaint, FOS referral, and ICO complaint. Each with the right arguments for your specific case.
The system continues to support you with reply drafts and escalation documents until the marker is removed. If earlier stages don't resolve it, court preparation is included.
Take our free assessment to find out whether your CIFAS marker may have grounds for a complaint.
Start Your Assessment