Background role
Financial Conduct Authority (FCA)
Regulator of financial services firms in the UK
The FCA regulates most CIFAS member organisations. FCA rules require institutions to treat customers fairly, investigate complaints properly, and act proportionately. While the FCA does not resolve individual complaints, FCA conduct rules can support your complaint arguments — particularly around proportionality and fair treatment.
Visit FCA website →What FCA can do
- Regulate financial services firms
- Set conduct rules (Treating Customers Fairly)
- Require firms to have complaints procedures
- Take enforcement action for systemic issues
- Provide rules that support complaint arguments
What FCA cannot do
- Resolve individual complaints — that's the FOS
- Order marker removal
- Investigate individual CIFAS marker cases
- Act on individual consumer complaints
Key facts
Most CIFAS members are FCA-regulated
TCF principles support proportionality arguments
FCA rules require 8-week complaint response deadline
Firms must issue final response letters
Need help with a CIFAS marker complaint?
The system supports your case through every stage — including FCA.
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