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Terms and Conditions

Agreement to Terms, Revised 5 September 2024

  1. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and Cifas Marker UK, a trading name of The Good Customer Company, located at 1 Elmfield Park, Bromley, BR1 1LU, United Kingdom (we, us), concerning your access to and use of the Cifas Marker UK (https://cifasmarker.org.uk) website as well as any related applications (the Site).
  2. The Site provides the following services:
    1. Cifas Marker Assessment
    2. Cifas Marker Removal
    3. Email Communication channel
  3. You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.
  4. Service information:
    1. You are ultimately liable for your Cifas Marker, at no point does Cifas Marker UK become liable for your marker or guarantee removal, our service provides support to help you remove your marker, we therefore, do not take ownership of your marker nor are we responsible for whether the marker can be removed or not.
    2. Our goal is to support you in getting your marker removed and restoring your financial reputation.
  5. CIFAS Removal Process
    1. We follow the standard process defined by Cifas to remove all markers. If you have already started the process, we will support you by progressing the complaint to the next natural step.
    2. For example, if you completed step 2 prior to engaging us, we will review your case and progress your complaint to Step 3.
    3. Our process is as follows:
      1. Step 1 Data Collection: Prior to writing your complaint, we collect data from the Cifas Marker issuer and hold consultations with yourself prior to making a complaint.
      2. Step 2 Issuer Complaint: Once we have collected the required dta and completed our internal investigation, we will prepare your complaint and submit it to the issuer.
      3. Step 3 Cifas Complaint: If the complaint is not upheld, your complaint will be forwarded to CIFAS.
      4. Step 4 Financial Ombudsman: And should CIFAS not uphold your complaint, we will review the reasons and advise that the complaint is sent to the Financial Ombudgsman.
  6. Our No Win No Fee Guarantee
    1. We provide a No-win, no-fee guarantee where we have accepted a case which is within the Cifas Complaint Procedure.
    2. Should you go through the full process and your marker not be removed, you will be entitled to a 100% refund, this ensures that there is no risk for you to use our service.
    3. To obtain a refund, simply send us a copy of the Financial Ombudsman decision and if the decision is not upheld, you will receive a refund.
    4. Refunds are usually processed within 5 days and could take up to 10 days to reach your account, however, you would receive an email with confirmation that your refund has been processed within 5 days. 
    5. Your no-win no fee guarantee will be void if:
      1. You fail to provide information that impacts your case such as witholding documents or other information related to the CIFAS marker.
      2. You provide false documents or information in our consultations, email or whatsapp exchanges.
      3. You lie about your involvement in the transaction that led to the marker being added.
      4. You request that we stop working on your case before the complaint process concludes.
      5. You report the transaction for your payment as fraud related to attempt to gain a refund.
    6. This guarantee does not extend in scenarios where the outcome is affected by an action that you take such as failing to provide us with information or witholding vital information or providing misleading information.
    7. If you do not agree with all of these Terms and Conditions, then you are still welcome to use the service without any guarantees but you must inform us of the terms you do not agree with and waive your right to a refund.
    8. We recommend that you print a copy of these Terms and Conditions for future reference.
  7. Exit Clause & Admin Charges
    • For our packages, you can cancel your agreement anytime if you do not wish to proceed.
    • Please note that if we have already prepared your documents and supplied these to you, you will incure a £250 admin charge for the production of documents.
    • If we have not prepared any documents, there is no fee to cancel your request.
    • The fee will be payable within 7 days of you requesting cancellation.
  8. Changes to Terms
    1. We may make changes to these Terms and Conditions at any time. The updated version of these Terms and Conditions will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
    2. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Your continued use of the Site represents that you have accepted such changes.
    3. We may update or change the Site from time to time to reflect changes to our products, our users’ needs and/or our business priorities.
  9. Our Jurisdiction
    1. Our site is directed to people residing in England. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.
    2. The Site is intended for users who are at least 18 years old. If you are under the age of 18, you are not permitted to register for the Site or use the Services without parental permission.
    3. Additional policies which also apply to your use of the Site include:
    4. Our Privacy Notice https://cifasmarker.org.uk/privacy-policy/, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.
    5. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.
    6. Certain parts of this Site can be used only on payment of a fee.
  10. Responsible Reviews on Google and TrustPilot
    1. We ask users to leave reviews to express their experience when using the site.
    2. As a result, by using the site, you agree to leave reviews which express a genuine experience of using the website to resolve your Cifas Marker.
    3. We will not accept or consider a review that links our service to any “expected” outcome such as winning an appeal as genuine or simply for the purpose of defarmation.
    4. While we understand that removing a CIFAS marker may be the desired outcome, we also want to emphasise that your complaint may not be upheld, and therefore, we do not guarantee any result but the use of our service is to make the process as easy as possible for you.
    5. A negative review left on the premise that your CIFAS Marker was not removed or that we did not do as advertised will be deemed as defarmation.
    6. We no provide any guarantee in relation to outcomes, however, our no win no fee guarantee is designed to ensure that you can use our service in a risk free manner.
  11. Acceptable Use
    1. You may not access or use the Site for any purpose other than that for which we make the site and our services available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
    2. As a user of this Site, you agree not to:
      1. Systematically retrieve data or other content from the Site to a compile database or directory without written permission from us
      2. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretenses
      3. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
      4. Make improper use of our support services, or submit false reports of abuse or misconduct
      5. Advertise products or services not intended by us
      6. Falsely imply a relationship with us or another company with whom you do not have a relationship
  12. Information you provide to us
    1. You represent and warrant that:
      1. all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party;
      2. you will maintain the accuracy of such information and promptly update such information as necessary;
      3. you will keep your password confidential and will be responsible for all use of your password and account;
      4. you have the legal capacity and you agree to comply with these Terms and Conditions; and
      5. you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
    2. If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at info@cifasmarker.org.uk.
    3. If you provide any information that is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account. We may remove or change a user name you select if we determine that such user name is inappropriate.
  13. Content you provide to us
    1. There may be opportunities for you to post content to the Site or send feedback to us (User Content).
    2. You understand and agree that your User Content may be viewed by other users on the Site, and that they may be able to see who has posted that User Content.
    3. You further agree that we can use your User Content for any other purposes whatsoever in perpetuity without payment to you, and combine your User Content with other content for use within the Site and otherwise. We do not have to attribute your User Content to you.
    4. In posting User Content, including reviews or making contact with other users of the Site you shall comply with our Acceptable Use Policy.
    5. You warrant that any User Content does comply with our Acceptable Use Policy, and you will be liable to us and indemnify us for any breach of that warranty.
    6. This means you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
    7. We have the right to remove any User Content you put on the Site if, in our opinion, such User Content does not comply with the Acceptable Use Policy.
    8. We are not responsible and accept no liability for any User Content including any such content that contains incorrect information or is defamatory or loss of User Content.
    9. We accept no obligation to screen, edit or monitor any User Content but we reserve the right to remove, screen and/or edit any User Content without notice and at any time.
    10. User Content has not been verified or approved by us and the views expressed by other users on the Site do not represent our views or values.
    11. If you wish to complain about User Content uploaded by other users please contact us at info@cifasmarker.org.uk.
  14. Our content
    1. Unless otherwise indicated, the Site and Services including source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (Our Content) are owned or licensed to us, and are protected by copyright and trade mark laws.
    2. Except as expressly provided in these Terms and Conditions, no part of the Site, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
    3. Provided that you are eligible to use the Site, you are granted a limited licence to access and use the Site and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
    4. You shall not (a) try to gain unauthorised access to the Site or any networks, servers or computer systems connected to the Site; and/or (b) make for any purpose including error correction, any modifications, adaptions, additions or enhancements to the Site or Our Content, including the modification of the paper or digital copies you may have downloaded.
    5. We shall (a) prepare the Site and Our Content with reasonable skill and care; and (b) use industry standard virus detection software to try to block the uploading of content to the Site that contains viruses.
    6. The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the Site.
    7. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the Site is accurate, complete or up to date.
  15. Link to third party content
    1. The Site may contain links to websites or applications operated by third parties.
    2. We do not have any influence or control over any such third party websites or applications or the third party operator.
    3. We are not responsible for and do not endorse any third party websites or applications or their availability or content.
    4. We accept no responsibility for adverts contained within the Site.
    5. If you agree to purchase goods and/or services from any third party who advertises in the Site, you do so at your own risk.
    6. The advertiser, and not us, is responsible for such goods and/or services and if you have any questions or complaints in relation to them, you should contact the advertiser.
  16. Site Management
    1. We reserve the right at our sole discretion, to
    2. Monitor the Site for breaches of these Terms and Conditions;
    3. Take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions;
    4. Refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your Contributions;
    5. Remove from the Site or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and
    6. Otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and Services.
    7. We do not guarantee that the Site will be secure or free from bugs or viruses.
    8. You are responsible for configuring your information technology, computer programs and platform to access the Site and you should use your own virus protection software.
  17. Modifications to and availability of the Site
    1. We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice.
    2. We also reserve the right to modify or discontinue all or part of the Services without notice at any time.
    3. We cannot guarantee the Site and Services will be available at all times.
    4. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors.
    5. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or Services during any downtime or discontinuance of the Site or Services.
    6. We are not obliged to maintain and support the Site or Services or to supply any corrections, updates, or releases.
    7. There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Services, including descriptions, pricing, availability, and various other information.
    8. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information at any time, without prior notice.
  18. Disclaimer/Limitation of Liability
    1. The Site and Services are provided on an as-is and as-available basis. You agree that your use of the Site and/or Services will be at your sole risk except as expressly set out in these Terms and Conditions. All warranties, terms, conditions and undertakings, express or implied (including by statute, custom or usage, a course of dealing, or common law) in connection with the Site and Services and your use thereof including, without limitation, the implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement are excluded to the fullest extent permitted by applicable law.
    2. We make no warranties or representations about the accuracy or completeness of the Site’s content and are not liable for any
    3. errors or omissions in content:
    4. any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server;
    5. any interruption or cessation of transmission to or from the site or services; and/or
    6. any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party.
    7. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
  19. Our responsibility for loss or damage suffered by you:
    1. Whether you are a consumer or a business user:
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
    3. If we fail to comply with these Terms and Conditions, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions, but we would not be responsible for any loss or damage that were not foreseeable at the time you started using the Site/Services.
    4. Notwithstanding anything to the contrary contained in the Disclaimer/Limitation of Liability section, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to a total aggregate amount equal to the greater of (a) the sum of £5000 or (b) the amount paid, if any, by you to us for the Services/Site during the six (6) month period prior to any cause of action arising.
    5. If you are a consumer user:
    6. Please note that we only provide our Site for domestic and private use.
    7. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    8. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
    9. You have legal rights in relation to goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
  20. Term and Termination
    1. These Terms and Conditions shall remain in full force and effect while you use the Site or Services or are otherwise a user of the Site, as applicable.
    2. You may terminate your use or participation at any time, for any reason, by following the instructions for terminating user accounts in your account settings, if available, or by contacting us at info@cifasmarker.org.uk.
    3. Without limiting any other provision of these Terms and Conditions, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the Site and the Services (including blocking certain IP addresses), to any person for any reason including without limitation for breach of any representation, warranty or covenant contained in these Terms and Conditions or of any applicable law or regulation.
    4. If we determine, in our sole discretion, that your use of the Site/Services is in breach of these Terms and Conditions or of any applicable law or regulation, we may terminate your use or participation in the Site and the Services or delete your profile and any content or information that you posted at any time, without warning, in our sole discretion.
    5. If we terminate or suspend your account for any reason set out in this Section 9, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party.
    6. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
  21. General
    1. Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing.
    2. You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
    3. These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Services constitute the entire agreement and understanding between you and us.
    4. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
    5. We may assign any or all of our rights and obligations to others at any time.
    6. We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
    7. If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
    8. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site or Services.
    9. For consumers only – Please note that these Terms and Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction expect that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you have any complaint or wish to raise a dispute under these Terms and Conditions or otherwise in relation to the Site please follow this link http://ec.europa.eu/odr
    10. A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions.
    11. In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at info@cifasmarker.org.uk or by post to:Cifas Marker UK, T/A The Good Customer Company, 1 Elmpark Road, Bromley, BR1 1LU, London, England

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