Background role
Financial Conduct Authority (FCA)
Regulator of financial services firms in the UK
The FCA regulates most banking and financial services firms that appear in CIFAS disputes. FCA rules require firms to investigate complaints properly, treat customers fairly, and act proportionately. The FCA does not resolve individual marker complaints, but its rules often help frame them.
Visit FCA website →What FCA can do
- Regulate financial services firms
- Set conduct rules such as Treating Customers Fairly
- Require firms to have complaints procedures
- Take enforcement action for systemic issues
- Provide rules that support complaint arguments
What FCA cannot do
- Resolve individual complaints, that is the FOS route
- Order marker removal
- Investigate every individual CIFAS marker case
- Act as a substitute for court or Ombudsman redress
Key facts
Most major CIFAS members are FCA-regulated
TCF principles can support proportionality arguments
Complaint handling rules matter in fraud-marker cases
The FCA Register helps identify the right legal entity and contact route
Need help with a CIFAS marker complaint?
The system supports your case through every stage, including FCA.
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