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Subscribe and upload records
Start the monthly package and upload your CIFAS report, issuer correspondence, and supporting evidence.
CIFAS Documents
CIFAS Documents, £149.99 per month
Your documents are prepared the same day. You manage the submissions, with weekly expert sessions, WhatsApp support, and AI assistant access as your case moves forward.
Cancel anytimeYou submit documentsGuided supportNo guaranteed outcomes
What is included
Documents and guided support
Subject access requests to CIFAS and the issuer, ready to send
Professional complaint document prepared the same day
CIFAS review and FOS referral documents as your case progresses
Weekly group sessions with Leo Musami
WhatsApp support throughout
AI assistant access trained on CIFAS rules and UK data protection law
After purchase
How CIFAS Documents works
This package is built for users who want prepared documents but remain comfortable managing direct correspondence.
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Case file opens
Your marker category, issuer, dates, and evidence are structured into a working complaint file.
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Documents are prepared same day
You receive the first complaint documents ready to review and submit yourself, with further documents prepared as your case progresses.
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You progress the case
You manage correspondence directly, with weekly group calls, WhatsApp, and GPT support available as guidance.
Who this is for
You want the documents and will manage the case yourself
CIFAS Documents suits people who are confident handling correspondence and want expert-grade documents, live guidance, and a lower monthly cost.
If you would prefer someone to handle the complaint route on your behalf, use CIFAS Representation.
Free self-paced guide
Read the framework before preparing documents
The guide explains why generic complaints fail, how CIFAS Principle 4 works, and how your complaint can move from issuer complaint to CIFAS review and Financial Ombudsman Service referral.
Weekly sessionsSame-day documentsRead before purchaseGuided support
CIFAS Documents FAQ
Questions about CIFAS Documents
Does the CIFAS Documents package include one-to-one support?+
No. CIFAS Documents includes weekly group expert calls, client WhatsApp, and GPT support. One-to-one case meetings are included in CIFAS Representation and CIFAS Court Order only.
Can I upgrade to CIFAS Representation later?+
Yes. If you start with CIFAS Documents and decide you want us to take over the complaint process, you can upgrade to CIFAS Representation. Contact us and we will advise on next steps based on where your case currently stands.
Is this package refundable?+
No. All packages are non-refundable once purchased. Document generation begins at the point of sign-up and the fee reflects the service delivered, not the outcome achieved.
What happens if the marker is not removed?+
CIFAS Marker UK is a document preparation and case support service. We do not accept responsibility or liability if a marker is not removed. What we commit to is preparing the strongest possible challenge based on the information and evidence you provide.