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Understanding CIFAS

What is the CIFAS National Fraud Database?

The National Fraud Database (NFD) is a shared system used by CIFAS members to record and check fraud markers. This guide explains how the database works and what information is stored about you.

Self-paced guideDocument-ledNo appointment needed
Open editorial guide beside a laptop and neatly arranged CIFAS marker dispute documents.
Read the framework before choosing a support route.
01

Guide section

What is the National Fraud Database?

The National Fraud Database (NFD) is the central database maintained by CIFAS where member organisations record fraud markers. It is a shared system, meaning that when one organisation places a marker, all other CIFAS members can see it when they check your details.

The NFD is not the same as your credit file. It is a separate database specifically for fraud markers. Credit reference agencies (Experian, Equifax, TransUnion) hold your credit history. The NFD holds fraud markers only.

02

Guide section

How the NFD works

  • A CIFAS member files a marker against your name and details on the NFD
  • Other CIFAS members check the NFD when you apply for products or services
  • If a marker is found, the checking organisation decides how to respond, often by declining your application
  • Markers typically remain on the NFD for six years unless removed through a successful complaint
  • You can find out what is on the NFD about you by making a Subject Access Request to CIFAS
03

Guide section

What data is stored on the NFD?

The NFD stores your name, date of birth, address history, and details of the marker, including the type, the filing organisation, the date it was placed, and a reference to the case. This is all personal data under UK GDPR, which means it must be accurate and you have the right to challenge inaccuracies.

Important

Because NFD data is personal data, all UK GDPR rights apply, including the right to access (Article 15), the right to rectification (Article 16), and the right to erasure (Article 17). This is the legal foundation for marker challenges.

04

Guide section

Who can access the NFD

Only CIFAS member organisations can access the NFD. They do so when processing applications, reviewing accounts, or investigating suspected fraud. CIFAS itself does not place markers and does not make lending or financial decisions. Its role is to manage the database and the filing standards that members must follow.

When you make a Subject Access Request to CIFAS, you are requesting the data about yourself on the NFD. CIFAS must respond within 30 calendar days under UK GDPR. The response will tell you who filed the marker, when, and which category was used.

The CIFAS Civil Dispute Framework

CIFAS Civil Dispute Framework

Use the guide to understand the issue, then choose the document route that matches the stage your case has reached.

Stage 01

Evidence Gathering and Case Assessment

Your role: Complainant

CIFAS report, issuer DSAR, account records, decision letters, and evidence are organised into a case file.

Stage 02

Formal DPA Complaint

Your role: Complainant

A formal complaint is prepared using the marker category, evidence defects, and data protection rights.

Stage 03

CIFAS Review and FOS Referral

Your role: Complainant

Escalation documents are prepared for CIFAS review and the Financial Ombudsman Service where the facts support it.

Stage 04

Letter of Claim and Court Order

Your role: Litigant in Person

Court-stage documents are prepared where complaint and review routes have not resolved the marker.

Professional CIFAS marker support

Choose the right CIFAS marker removal package

You can challenge a marker yourself for free. If you want professional document preparation or representation, choose the package that matches your stage.

Guided document support

CIFAS Documents

You want professionally prepared documents and will manage correspondence yourself.

£149.99/ month

Cancel anytime

  • Professional complaint document prepared the same day
  • Weekly group sessions with Leo Musami
  • Client WhatsApp support
  • Custom GPT access
  • You keep 100% of any compensation received
Start CIFAS DocumentsFull package details
Most popular

CIFAS Representation

You want professional representative support during the complaint process.

£1,500one-off
  • One-to-one case meeting
  • All complaint documentation prepared
  • Issuer complaint support
  • CIFAS review and Financial Ombudsman Service referral
  • You keep 100% of any compensation received
Start CIFAS RepresentationFull package details
Advanced route

CIFAS Court Order

Your case requires Letter of Claim and court order preparation.

£5,000one-off
  • Letter of Claim
  • Particulars of Claim
  • Witness statement
  • Supporting exhibits
  • Litigant in Person support
Start CIFAS Court OrderFull package details

CIFAS itself does not charge for a DSAR. If you use CIFAS Marker UK, you pay for professional document preparation or representation support. You keep 100% of any compensation received.

Document-led support

Start CIFAS Marker Removal after reading the guide

Once you know the marker category, issuer, and evidence route, the next step is preparing the complaint documents properly.