Guide section
What is third party fraud?
A third party fraud marker means someone else used your identity or details without your knowledge. You are the victim, not the perpetrator. However, problems arise when institutions incorrectly file the marker against the victim rather than recording them correctly.
This is particularly common with Identity Fraud markers, where the institution may file against the identity used rather than properly distinguishing between the fraudster and the victim.
Guide section
When victims are wrongly marked
If you are the victim of identity fraud and a marker has been filed against your name, the complaint approach is different from other marker types. The focus is on demonstrating that you were the victim, that you had no involvement in the fraudulent activity, and that the marker should be removed or reclassified.
- You did not make the application or transaction in question
- Your identity was stolen or misused by someone else
- You reported the fraud to the police or Action Fraud
- The institution should have recorded you as a victim, not a suspect
Guide section
Protective registrations
If you are a victim of identity fraud, you can apply for a CIFAS Protective Registration. This is a positive marker that alerts organisations to check more carefully when applications are made in your name. It does not prevent you from accessing services, it adds an extra layer of verification to protect you from further fraud.
Guide section
Challenge approach where a victim has been wrongly marked
Where you are the victim of identity fraud and a marker has been filed against your name, the focus of the complaint is demonstrating that you had no involvement in the fraudulent activity, that your identity was used without your knowledge or consent, and that the institution should have recorded you as a victim rather than a suspect.
If you have a police or Action Fraud report, include it. If you can demonstrate how your identity was obtained and used, include that evidence. The cleaner the victim narrative, the more straightforward the removal argument.
Also consider
If you are a victim of identity fraud, a Protective Registration may help prevent future misuse of your identity while the dispute with the filing institution is resolved.
